Order confirmation
A confirmation email that includes your estimated shipping date will be sent to you after the order has been placed. Once your order is shipped:
- We will send a Shipment Confirmation email that provides you with a tracking number(s) of the shipment, along with the link for tracking your package(s) on the next working day of the estimated ship date.
- You will then receive the order at the provided shipping address within the time frame based on your location.
If you find that your order(s) has passed the estimated shipping date but you do not have the tracking information, please contact our Customer Service Department by live chat.
Shipping service
We use third-party shipping partners to deliver our products to customers. However, we are now diversifying our shipping methods to provide customers with faster shipping.
Keep in mind:
- Free shipping is applied for all Hinomi products purchased directly on the website.
- Please be aware that we offer ground shipping service and we will usually require a signature for delivery for same-day delivery service.
Shipping time frame
Hinomi's own delivery service is usually used in Singapore, and the delivery time is generally within 3 working days (Delivery may take up to 2 weeks during peak periods with high order volumes).
Missing or lost packages
In case you receive delivery notification of the shipment(s) via your email without finding or receiving the order(s), please try:
- Looking around the shipping address (if you live at a residence)
- Checking again with the receptionist at the reception area (if you live in an apartment)
- Hinomi reserves the right to deny assistance or responsibility for all the lost claims, which are reported to us after 30 days from the delivery date, or because customer provides the incorrect/incomplete shipping address.
Some carrier’s delivery notification can be shot out 24 hours before its actual arrival. If you still can’t find your package(s), please report the case immediately to us by live chat. So that our Customer Service Department can assist you in filing the claim and sending you a new package(s) replacement.